Diaper Service FAQ

Congratulations! You have just made THE BEST decision in diapering for your baby (and for our planet)! You can take comfort in knowing that cloth diapering is the best choice for your baby in terms of health and comfort. Most importantly, your decision to not use disposables conserves our natural resources and positively impacts the environment tremendously!

When should I sign up?

We like to deliver your set up package and first week of diapers to you roughly 2 weeks prior to your due date. That way you have all the things you need for whenever baby decides to join you! You simply shoot us an email the DAY YOU BEGIN USING the diapers and that starts your subscription and weekly pick ups/ deliveries.

BUT you don’t have to wait until you are close to your due date… Sign up ASAP; we’ll take care of all the scheduling details for you whether it’s 6 weeks or 6 months! And the monthly charges don’t start until you start using the diapers. 

How does it work?
  1. Unload your clean diapers and use the bag to line your diaper pail.
  2. Take the cotton insert, folded lengthwise and insert into diaper cover. Use the SNAPPI FASTENER to make the diaper less bulky and to help contain the poop.
  3. Wrestle diaper onto your wee one.
  4. Soiled diapers can get tossed right into your diaper pail until baby starts eating solids.
  5. Solid poop can be disposed of into toilet (with diaper sprayer) or removed with flushable liners.
  6. Diaper covers can be reused until they are in need of washing (this can be done with your regular laundry, but use a cloth friendly detergent).
  7. Put dirty diapers out on front porch the night before your delivery/pick-up day.  (If you have little critters in your neighborhood that like to get into trash,  you may want to use a small bin/container to keep diapers safe for the drivers to pick up)
  8. Change order as needed through our Diaper Service Website.
    • Vacation hold
    • Add or remove products
    • Change diaper size as your wee one grows
How are the diapers washed?

We could talk your ear off about this. In terms of your baby, know that our diapers are professionally laundered to the highest standards of health and sanitation.

The diapers undergo a 12-stage process designed to thoroughly wash and sanitize the diapers, then leave the diapers at skin pH (~5.5) and chlorine-free. Our process includes heat as high as 160 degrees to also help with sanitizing.  We use no perfumes, dyes, or softeners.  We check our loads daily to ensure each is at the proper pH. (A common home-washing problem is alkalinity, or a pH that is too high, which can lead to diaper rash.)  Our process does not have this issue.

Our machines are chosen for their green engineering, one of the benefits of this is the amount of water used for each load.  Once the washer is loaded, the machine measures the weight of the product and delivers the right amount of water needed to clean effectively and efficiently.

 

What am I getting with bundle baby diaper service?

With bundle baby, you are not just getting cloth diapers. You are purchasing a service. We work tirelessly to handle any diaper emergencies that may arise. And they DO arise! In addition to the rental of our cloth diapers, you are also receiving weekly pick-up, cleaning, and delivery of your diapers and any other diapering & home supplies that you may need right to your door. Need diaper products, baby balm, wipe solution, extra covers?  Head over to the shop and remember to use your bundle family code to recieve 10% off all diapering products.

How many diapers do I get with my Diaper Service? Why am I not getting the same number of diapers every week?

7Start with the standard amount of diapers.  For 2 weeks in a row you will get that amount, then the 3rd week you will receive what you returned in dirties from the week before.  Only return dirties unless we are resetting you with a new size or you are going on vacation.

Prefold Diaper Service      

         DIAPER SIZE                             DIAPER DESCRIPTION

  • SIZE 1          (4lbs-11lbs)  UP TO 80 diapers 
  • SIZE 2          (7lbs-15lbs)  UP TO 80 diapers 
  • SIZE 3          (12lbs-20lbs)  UP TO 60 diapers
  • SIZE 4          (18lbs-30lbs)  UP TO 50 diapers
  • SIZE 5          (22lbs-35lbs+) UP TO 40 diapers
  • TP                18 MO – 3T Training Underwear – UP TO 30 TP


    All-in-One (AIO) Diaper Service      

  •      DIAPER SIZE                             DIAPER DESCRIPTION

  • Newborn AIO         (4lbs-11lbs)  UP TO 80 diapers
  • One-Size AIO        (11lbs +)  UP TO 50 diapers

**PLEASE NOTE: There are no price reductions when using less than the standard amount on a given week.  We do offer to swap out cloth for disposable diapers at no additional fee, depending on your brand choice.

How many wraps/covers do you suggest we buy?

It varies, but 4-8 is our standard reply. The more you have on hand the more convenient it is. When you start with our service, we offer a newborn wrap rental.  For a one-time fee of $25, you receive 4 newborn covers (these fit babies from preemie to about 14lbs). Once the baby outgrows the rentals, you purchase your own “onesize” covers; you can buy through us (we love that, keep it local) shop here for covers . . . or where ever works best for you. Covers are super cute and trendy, many come in a choice of velcro or snaps. Onesize covers fit babies from about 8lbs-35lbs . . . they all work great to keep your lil cutie from getting clothes and bedding wet!

Do you have different size cloth diapers?

Yes! As your baby grows, so do the diapers.  The different sizes and approximate weight range are as follows:

Prefold Diaper Service      

         DIAPER SIZE                             DIAPER DESCRIPTION

  • SIZE 1          (4lbs-11lbs)  UP TO 80 diapers 
  • SIZE 2          (7lbs-15lbs)  UP TO 80 diapers 
  • SIZE 3          (12lbs-20lbs)  UP TO 60 diapers
  • SIZE 4          (18lbs-30lbs)  UP TO 50 diapers
  • SIZE 5          (22lbs-35lbs+) UP TO 40 diapers
  • TP                18 MO – 3T Training Underwear – UP TO 30 TP


    All-in-One (AIO) Diaper Service      

  •      DIAPER SIZE                             DIAPER DESCRIPTION

  • Newborn AIO         (4lbs-11lbs)  UP TO 80 diapers
  • One-Size AIO        (11lbs +)  UP TO 50 diapers

    If you are experiencing more leaking or blowouts, or you just can’t seem to fit the diaper around your baby’s belly anymore, then it is time to bump up. Some families find it helpful to mix and match sizes for nighttime or naps. You will receive samples of these sizes in your setup package at the first delivery. 

    Remember, we’re always here to help with a fit check, or if you have any questions!  

    What do I get with my "set-up" package?

    Your pre-birth set up is delivered 1-2 weeks before your due date.  We offer a Bundled Set-up Package (one-time fee) for everyone new to cloth diapering. For twins, 2nd kiddos, or cloth diaper veterans who just don’t want to wash at home anymore, there is a Simple Set-up Package.

    Packages are tailored to prefold or AIO customers, but they all include reusable pail liners (your diapers are also delivered and picked-up in these) and snappi if applicable.  Click here to review the setup packages. All setup packages include a Snappy Fastener and samples of the larger size cloth diapers and our eco-friendly paper diaper. The Bundled package also includes a diaper pail, cloth wet-bag, 4 free weeks of cloth wipes, wipe solution, diaper balm and a set of snappis if applicable.  

    When are my diapers delivered and picked up?

    Your service day is dictated by your home address and occurs on the same day weekly. We will email you the delivery day and set up date when you sign up for service, and we will email reminders and confirmation of delivery weekly.  Unfortunately, your diapers may not be delivered at the exact same time every week. We have a program that optimizes the routes to make them the most efficient, and routes change weekly between vacations, special deliveries, new customers being added and others potty training and moving on to bigger and brighter things. . . you get the idea, but we’ll be there. 

    Do you offer disposables with your service?

    Definitely! BundleBaby recognizes that life happens and for various reasons you might need some disposable diapers. We offer swapping for vacation days and as part of your weekly diaper counts.

    We offer both traditional disposable diapers as well as the most eco-friendly, biodegradable paper option: NEST diapers. Nest Baby Diapers are eco-friendly; made with hand-selected sustainable materials that are free of harmful chemicals, lotions, perfume, and known allergens. Nest offers a soft, absorbent design that you and your baby will love.

    Please reach out to us at info@bundlebabyshop.com to find out the swap conversion for your account.

    Can I see the diapers before I sign up?

    Yes, you are welcome to visit our showroom in Colorado Springs any time with an appointment, and we offer in-person meetings in Longmont as well. Please call us for a time and directions. 303-776-3955 or 719-488-1185.

    When do I get my first set of diapers?

    We will bring you your first package of diapers 1-2 weeks before your due date. When you start using the cloth diapers, contact us (email is preferred) and we will start regular service at that time. You are not charged for the first 4 weeks that you are not using the diapers, as you wait for baby to arrive. After that, we reserve the right to charge $10/week until regular service begins. 

    If your baby is already here, we will bring you your first package of diapers the next time we are in your neighborhood, within one week.

    Once you get signed up, we’ll contact you to answer any questions, and get you scheduled on the appropriate route.

    When do I put my diapers out?

    Please have your diapers out (with your bag cinched and tied securely) the night before your actual delivery day. Our drivers like to be efficient and start their routes in the very early morning hours.

    If you forget to put out your diapers, that is OK, we understand how life happens, we will still deliver your clean diapers and your account will be charged $5. If we miss you the 2nd week in a row, there will be a missed pick up fee ($20) and we may schedule an additional pick-up. You can return the diapers to our shop in Colorado Springs (call to schedule a time) or the bin behind Childish Things (3183 Walnut St) in Boulder, if the Thursday – Friday overnight pickup is before your next pick-up. Contact us

    How does the billing work?

    We ask that you prepay for your first month of diaper service which is non-refundable. After that, we charge the credit card we have on file every 4 weeks. We accept Visa, Mastercard, Discover, and American Express… as well as cash or check. You are welcome to schedule vacation holds, just call us or log into your account by 9am, 48 business hours before your normal delivery. Of course, you receive a small credit for those weeks that you have not used diapers, as long as you have returned ALL dirty and clean before you leave (minus a days worth or so for when you return). If you get your diapers before you have your baby, you are not charged for those long weeks that you spend waiting for baby, just email us when you are ready to start service.

    When do I get my bill?

    Your first payment is due 3 business days before delivery of your set-up. The first payment includes, your set-up and your first month of service. Your next charge will be 4 weeks after you start using the diapers.  Service continues automatically each month (even after any gift registry or pre-paid dates have ended) until we receive a written 2 week cancellation notice.

    Pre-pay options are available and are non-refundable. If you need to cancel before using all of those funds, the balance will be transfered into store credit, or you may donate it towards the work we do with The Cloth Option, to help us pick-up, clean, mend and deliver cloth diapers to those in need. 

    What if I have twins or multiple children in diapers?

    Families diapering 2 children or more will receive 20% off each additional subscription.  Call or email us so we can discuss.

    I am going on vacation. What do I do with my diapers and can I get credit?

    Take our diapers with you! If you are gone during the week of your service, just take them with and bring them back to get laundered on your delivery day.  It’s easy, you don’t have to worry about extra blowouts from disposables, and everyone loves a baby bum with a cute diaper cover!

    Bundle Baby Families with a current subscription may opt into (are eligible to receive) disposable diapers for their vacations at the following rates: 7 Kirkland, or brand of Bundle Baby’s choosing, disposables per day of vacation free of charge, 7 NEST diapers for an additional $2 per day. 

    Bundle Baby Families with a current wipe subscription may opt to exchange a week of cloth wipes for one package of disposable wipes, brand of Bundle Baby’s choosing, from Bundle Baby. Families without a current wipe subscription may request disposable wipes for $4 per package.

    While there is no guaranteed credit given for vacation, some exceptions may be made at our discretion for extended vacations (extended visits to see family overseas for instance). Please contact us. 

    If I run out of diapers, will you make a special delivery if it is not delivery day?

    In the unusual event that you run out of diapers one week, perhaps baby had a stomach bug and used a large amount of diapers, we can sometimes deliver extras to you for a delivery fee of $15. If you seem to need more diapers in your rotation on a regular basis, we can add diapers in multiples of 10’s starting at $1.10 per week per 10 for newborn size.

    I have 20 or more extra diapers at the end of the week?

    If you consistently have leftover diapers just email us to change your order to receive a smaller number of diapers. The price remains the same no matter how many diapers you receive, and remember, we offer a swap of cloth for disposable diapers. 

     If you do have a little stockpile, please return them so we can add them to our rotation for other families to enjoy.

    Do you have to pick up weekly? Or can you pick up every other week?

    We need to pick the diapers up weekly because if they sit longer than a week when dirty, they will get moldy and those stains do not come out. If you have a special situation, please call us so we can work something out.

    Do I need to rinse the soiled diapers?

    . Absolutely not! Our commercial, 12-step washing process, combined with 170 degree heat and enzymes, will break down solid waste and flush it out until there is nothing left but 100% cotton, completely free of waste and detergent. The diapers are tested on a regular basis to maintain their neutral ph balance.  However, once the baby turns 5 or so months, however, we will automatically start sending you sanitized but slightly stained diapers. Babies eat blueberries and beets, and we have made the decision to not use bleach and strong chemicals that would make all of our diapers 100% white.  If you prefer non-stained diapers we ask that you do one of these 3 things and let us know:)

    1. Rinse & flush solids and receive stain-free diapers (no additional fee)
    2. Use flushable liners ($8.50/100) between diaper and baby to catch solids and receive stain-free diapers
    3. Do nothing and receive stain-free diapers (additional fee of $4.50/week)
    My wraps are getting soiled every time. How do I save the wraps?

    Use the Snappi fastener! The Snappi is the mondern day pin and provides a way to fold the diaper, the old fashioned way, around the baby’s legs to help prevent poop from getting on the wrap. Most parents with this problem are completely satisfied after trying the Snappi!!

    If you’re still having trouble, try a different fold (the jelly roll fold works well) or it might be time to size up!

    I need to change or add products to my order, how much notice do I need to give you?

    We need at least 2 business days notice.  We run two delivery routes each day tuesday – friday, so we start filling orders early to get everything done. You can request changes here.

    My baby is soaking through their diaper, what should I do?

    There are two reasons that may cause this to happen: The first is your baby may have outgrown the current diapers you are using. Shoot us an email your request to change your order and we can bump you up to the next size diaper. The second reason is your baby is a heavy wetter. The most cost effective way is to simply use two prefolds. It is bulky but the babies don’t care, they are sleeping.

    We also offer doublers, (weekly rate 10 for $1.10) which are smaller diapers you place inside the diaper to help soak up the wetness.  Micro-Fiber inserts are another option, choose size small or large.  At night, a wool wrap over your cover is another option.

    Wool can absorb up to 30% of its weight in water. Wool absolutely keeps baby’s bed dry all through the night. You only need one wool wrap since they naturally clean themselves and only need to be washed every two weeks for lanolizing.

    My diapers are leaking. Help!

    Double check that all of the cloth is fitting inside the cover so that the moisture is not wicking onto the clothing. Likewise, make sure that the prefold is folded wide enough to cover the cover, so that the cover is not getting messy.

    If there is leaking out the side of the cover you may need a larger or smaller cover. You could also try using a Snappi. This will help secure the prefold in place.

    If the diaper and cover are saturated, try changing your baby more frequently or call to switch to a larger prefold. You can also use 2 prefolds at once to create more absorbency.  We also offer microfiber inserts that reduce the amount of bulk in the diaper.

    I am having a baby shower, do you have a gift registry?

    Yes!  You can set up your registry online.  Whether you’re going to wash your own or use our service we can help you curate a registry that will keep your baby clean and eco-friendly.  You can request specific products and/or let people gift you a gift card. Please let us know if you would like to schedule a personalized registry consultation.

    What happens if it snows?

    We do our absolute best to deliver 52 weeks a year.  Our delivery software has email notifications built in with ETA’s and we do our best to communicate any delays on our Social Media. With this in mind, it might be a good idea to keep 1-2 day’s worth of cloth or disposables on hand.

    How do I cancel my diaper service?

    After the first month of service which is non-refundable and non-transferrable, we require a two-week written notice for the cancellation of service for billing purposes. Kindly notify us so that we can avoid unnecessary credit card processing charges.

    When I cancel, what if there are missing diapers?

    In the event that there are unreturned diapers when diaper sizes are changed out or service is discontinued, there will be a fee of $2.00 per diaper/training pants. The replacement value of $2.00 will be applied for each lost doubler as well.